Game publisher Ubisoft is scrambling to address the widespread bugs and glitches in "Assassin's Creed: Unity" after being flooded with complaints since the video game was released on Tuesday.
Assassin's Creed: Unity is one of the most anticipated games this year, but it has yet to live up to expectation after gamers voiced out their frustration after experiencing issues.
According to PC World, most gamers are disappointed with frame rate issues and frequent crashes for both next-generation console and PC versions. Reports also indicated that Ubisoft's servers are preventing gamers to enjoy the online features of the game.
Gamespot also reported that they received complaints about an issue that replaces the main character's face with a "ghoulish" one or with no face at all. Reports also indicated that the main protagonist, Arno, was seen floating awkwardly on air.
In a statement posted on the game's official website, Ubisoft announced that they are currently working on a patch to address several issues, but the developer did not give a release timetable.
"We are currently working on our next update that will help address some of the specific issues some players are having, including: Arno falling through the ground, game crashing when joining a co-op session, Arno getting caught inside of hay carts and delay in reaching the main menu screen at game start," Ubisoft announced.
Gamespot UK Rob Crossley blasted Ubisoft for failing to release a solid video game, pointing out that the developer's mistakes made their game "become a source of mockery," while also adding that the issues will affect the company in the future.
"If a publisher has proven it can't publish a game properly and displeases its core user base, then I think there are legitimate questions to be made about how well the company will fare in the future," Crossley told BBC.
Ben Kuchera, a trusted video game analyst from Polygon, also argued that the reported issues might be the reason why Ubisoft asked reviewers to delay the release of their respective comments about the game.
"There's no valid reason for a review embargo such as this; it's blatantly anti-consumer and likely designed to get the first rush of hardcore fans into the stores to buy their copies of the game before the reviews hit," Kuchera wrote. "Any embargo past midnight the night before is sketchy."
